Home Delivery Policy via Courier Service
This policy outlines the terms and conditions for all home deliveries facilitated through our trusted courier partners. Our aim is to ensure a smooth, efficient, and satisfactory delivery experience for all our customers.
1. Delivery Coverage: We offer home delivery services to addresses within nationwide within Bangladesh.
2. Shipping Partners: All home deliveries are handled by reputable third-party courier services "Stead fast Courier". We partner with couriers known for their reliability and commitment to timely deliveries.
3. Delivery Times:
- Processing Time: Orders are typically processed within 1 days of successful Order confirmation.
- Estimated Delivery Time:
- Within City/Metro Areas: 1/2 days from dispatch.
- Outside City/Rural Areas: 2/3 days from dispatch.
4. Delivery Charges:
- Delivery charges are calculated based on the delivery location.
- The exact delivery fee will be displayed at checkout before you finalize your order.
5. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the courier's tracking portal. This allows you to monitor the progress of your delivery in real-time.
6. Receiving Your Delivery:
- Presence Required: For security and verification purposes, it is recommended that someone is available at the delivery address to receive and sign for the package.
- Proof of Delivery: The courier may require a signature upon delivery as proof of receipt.
- Inspection upon Receipt: Please inspect the package for any signs of damage before signing for it. If you notice any damage, please make a note of it with the courier and contact our customer service immediately.
7. Undeliverable Packages: Packages may be returned to us if:
- The address provided is incorrect or incomplete.
- The recipient is unavailable after multiple delivery attempts.
- The package is refused by the recipient. In such cases, we will contact you to arrange redelivery, which may incur additional shipping charges.
8. Damaged or Lost Shipments:
- Damaged Goods: If your order arrives damaged, please notify us within 24 hours of receipt with photographic evidence of the damage to both the product and packaging. We will investigate the issue and arrange for a replacement or refund as per our returns policy.
- Lost Shipments: In the rare event that your shipment is lost in transit, please contact us immediately. We will initiate an investigation with the courier service, and upon confirmation of loss, we will arrange for a replacement or a full refund.
9. Contact Information: For any questions or concerns regarding your delivery, please contact our customer service team at +8801820170234. Please have your order number ready for faster assistance.
10. Policy Updates: This delivery policy may be updated periodically without prior notice. We encourage you to review it each time you make a purchase.